FEES AND MEMBERSHIP

Terms & conditions of membership

Patient information, plus terms & conditions of membership

These Terms are between you, the Patient, and Ivy Dental.
This is to be read in conjunction with the current Dental Membership promotional literature available from Ivy Dental.
The Dental Membership is a pre-payment scheme to spread the cost of your ongoing preventative dental care on a rolling basis, and to provide additional discounts and benefits to Members as described in the current Dental Membership promotional literature.
Dental care will be provided at Ivy Dental at the appropriate intervals throughout the year as per the Membership level you have joined.
Payment will be collected by Direct Debit. Payments will be collected until you cancel your membership in line with the cancellation notice required.
Direct Debit payments will be collected on or around the 1st of the month. Should a collection fail for any reason, we will represent and attempt to collect payment again 10 days later.
Membership will commence on receipt of the first payment, unless otherwise agreed with Ivy Dental.
You can cancel your Membership by giving a minimum one months’ notice in writing to Ivy Dental outside of any initial term.
The initial term of your Membership is 12 months from the date of joining.
Should you cancel your Membership outside of any initial term, Ivy Dental reserves the right to recoup any discounts applied during this period and/or other outstanding payments due.
It is your responsibility to attend at the agreed frequency as per your Membership level. Failure to do so will not result in any refunds being issued and/or Ivy Dental reserves the right to apply a failure to attend fee.
Ivy Dental will send remainders of your appointments by text or email, however cannot guarantee the arrival of such messages. You are responsible for ensuring that your contact details are kept up to date and scheduling your appointments.
Ivy Dental requires 2 working days’ notice should you need to reschedule appointments otherwise we reserve the right to charge a short notice cancellation fee.
Ivy Dental may increase the cost of your Membership at any time by giving a minimum of 10 days’ notice, but usually one months’ notice. Ivy Dental will typically review Membership pricing once per annum.
Any communication relating to details or changes pertaining to your Membership will be sent by email where possible, and post otherwise.
Details
Details and Terms of the Global Dental A&E Scheme included as a benefit of your Membership, the cost of which is covered by Ivy Dental, can be found at https://globaldentalscheme.co.uk

“I’ve been a patient at Ivy Dental for many years – my daughter and granddaughter too. I am always dealt with professionally by everyone from the reception staff to the dentists. Special praise for Malc, who always takes the time to put you at ease. I would have no hesitation in recommending this practice and Malcolm. Thank you, Ivy.”

Yogesh

“I have always been apprehensive when visiting a dentist, but since visiting Ivy Dental I have learnt to trust in their abilities to improve my dental health and this has helped my confidence. I can now book appointments looking forward to a check up and I never thought that possible.”

Sue Pennington

"I hadn’t been to a dentist for a few years so I researched a few dentists close to my home. I read the reviews for the Ivy Dental practice and they are the reason I chose to come here. I must say the reviews really match up to expectations - the first impressions are lovely, very modern and not your typical ‘clinical’ appearance. The reception staff are lovely and very welcoming. I was seen and have been treated by Priya and I can honestly say that this was the best dental experience I’ve ever had.

Shayne

"Highly recommended dental practice, I have a phobia of dentists which stems back to childhood (bad experience). I hadn't been to the dentist in 20 years. I have signed up with Ivy Dental as a needs must, I went a few weeks ago to have a filling and tooth extraction, to say the tooth coming out was stubborn was an understatement. I was looked after throughout, Malcolm explained every step of the way and put me at ease, to be able to go back for my second filling."

Vanessa